MUSTY AIRCON SMELL?
We can fix that.
That musty blast when the aircon first kicks on after the wet season?
It's mould and gunk built up inside the unit. We clean it out — fresh air again.
- $0 today — pay after the clean
- Unit doesn't need it? We say so — $0
- 30+ min late? $50 off
Fixed price on screen before you book.
Most weeks we book out 3–5 days ahead.
What that smell actually is
THE SMELL ISN'T THE AIRCON. IT'S WHAT'S GROWING INSIDE IT.
Townsville's wet season leaves the inside of your aircon damp, warm and dark — the perfect spot for mould. It settles on the parts you can't see, and the moment the aircon kicks on, the fan blows it straight through the house. That's the musty, wet-towel smell.
- A musty blast the moment it first kicks on
- A smell that hangs around the whole room
- Stuffy, sneezy air — worse once the wet season's over
Why it matters
IT'S THE AIR YOUR FAMILY BREATHES.
Everyone knows mould's "not great." Here's what the health bodies actually say it does:
- The World Health Organization links damp, mouldy air to asthma attacks, coughing, wheezing and chest infections.
- Studies of damp, mouldy homes have found around a 30–50% higher rate of breathing and asthma problems.
- It can irritate your eyes, nose, throat and lungs — even if you're not allergic to it. (US EPA)
- It's hardest on the ones you most want to protect — kids, older folks, and anyone with asthma. (Asthma Australia)
Townsville's heat and humidity is exactly what mould loves — and a damp, dirty aircon can be one of the things blowing those spores through your home.
Our price isn't a secret.
You'll see the exact fixed price before you book — no surprises when we get there — and you don't pay a cent until the clean is done.
The Chilled Out Standard
Easy to say. Here's what we back it with.
BECAUSE WE GET IT.
You've probably had a tradie let you down before. We've all been that customer. Here's what we put in writing on every Townsville clean.
You don't pay until you see it works.
We invoice after the clean, once you've seen the result. Not cleaner, quieter, better-smelling? You don't pay — simple as that.
We turn up on time.
When you book, you get a set arrival time. If we're more than 30 minutes late, take $50 off your clean — no questions.
We know you can't see what's behind the cover.
Most people don't know if their aircon actually needs cleaning yet. We pop it open, check the build-up, and tell you straight. Units that don't need it — we don't charge for.
Same four on every job. No fine print, no expiry, no asterisks.
Splits, ducted or boxed — we clean all three. Not sure which you've got? The quote takes 60 seconds either way.
Our Process
Here's exactly what happens at your place.
THE 4-STAGE HONEST
DIAGNOSIS CLEAN™
Most cleaners turn up, spray, and leave. We test, diagnose, treat the right thing, and verify. Same 4 stages every job — Townsville homeowners can hold us to it.
Stage 1: Test Before We Touch
Baseline diagnostic
We start with a proper look — including a UV light to spot mould and build-up — on every unit before we lift a cover. That's how we tell you which actually need cleaning and which don't.
Stage 2: Identify the Build-up
Mould vs dust vs algae
Cover comes off and we check the front and back of the coils, the fan barrel, the drain line and the drain pan. Townsville's wet-season humidity, coastal salt air and dry-season dust build up differently in different houses — so we treat what's actually there.
Stage 3: Targeted Treatment
Real treatment, not a quick spray
We treat the mould properly so it doesn't come straight back. We hit the coils, the fan barrel, and flush the drain line. We clean the back of the coil too — that's where the mould actually hides. Most cleaners skip it.
Stage 4: Verify the Result
Before/after, sent to your phone
We send before-and-after photos of every unit to your phone, so you see exactly what came out — and your aircon comes out running colder and cleaner. Pay after — only when you're satisfied.
Four stages, every job. That's why our cleans actually last.
Real Townsville Coils
That's the process — here's the proof.
THE DIFFERENCE
YOU'LL FEEL.
Real coils from Townsville homes we've cleaned. Slide to see what was hiding inside.
Split System Deep Clean
Internal Components Restoration
Before: that musty smell when it kicks in. Weak airflow. Working hard just to keep up.
After: cold, quiet air that smells like nothing — the way it ran when it was new.
DON'T TAKE OUR WORD
FOR IT.
740+ Townsville locals have rated us 5.0 on Google. A few of them:
Highly recommend for a thorough clean. Not just bagging. Removed covers. Technician was professional, courteous & considerate.
Townsville homeowner — Kirwan
Air conds working well, mould GONE, thank goodness. Got in & did the job. Reasonably priced. No, I'm not getting paid or related!
Townsville homeowner — Aitkenvale
Had Chilled Out do 7 split systems. Timely, professional and worked around other trades. They also pointed out one of our outdoor units that needed attention and asked if they could sort at the same time.
Multi-unit job — Douglas
The team are fantastic. Reliable, friendly and punctual. I love that I can text them and organise my aircon cleans. Very respectful and trustworthy.
Repeat customer — North Ward
No Surprises
PLAIN ANSWERS.
One of our techs and the van you'll see out front.
A note from Jack
I started Chilled Out to raise the bar for home services — turn up when we say, do the job properly, and tell you straight when a unit's actually fine as it is. That's the standard we hold ourselves to on every single job.
3,000+ homes so far, and my direct number's on every invoice — text or call me any time. Thanks for trusting us with your place; we'll keep earning it.
— Jack, owner
Proudly Serving
WE COVER ALL OF
TOWNSVILLE
Here's where we are most weeks. Don't see yours? Tap through — the full list covers the lot.
Ready when you are
GET THE SMELL GONE FOR GOOD.
60-second honest quote. Fixed price. Pay after the clean.
Most weeks we book out 3–5 days ahead.