Privacy Policy

Last updated: May 2026

Chilled Out AC Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our air conditioning cleaning services in Townsville and surrounding areas.

Information We Collect

• Contact information (name, phone number, email address)
• Service address and property details
• AC system information and service history
• Payment information (processed securely through third-party providers)
• Communication records and service feedback

How We Use Your Information

• To provide and improve our AC cleaning services
• To schedule appointments and send service reminders
• To process payments and maintain service records
• To communicate about our services and respond to inquiries
• To comply with legal obligations and business requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our business operations
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Analytics & Behavioural Insights

To improve our website and your booking experience, we use third-party analytics tools including Google Analytics, Meta Pixel, and Microsoft Clarity. Microsoft Clarity captures aggregated behavioural data such as clicks, scrolls, and session recordings. Form inputs (including names, phone numbers, and email addresses) are automatically masked and never recorded. We do not use this data to identify you personally.

You can opt out of Microsoft Clarity tracking at any time by enabling "Do Not Track" in your browser, or by contacting us using the details below.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: