Terms of Service

Last updated: December 2024

These Terms of Service ("Terms") govern your use of air conditioning cleaning services provided by Chilled Out AC Cleaning ("Company," "we," "our," or "us") in Townsville and surrounding areas.

Service Description

We provide professional air conditioning cleaning services including:

  • Split system AC cleaning (indoor and outdoor units)
  • Boxed/window AC unit cleaning
  • Filter replacement and maintenance
  • AC health checks and assessments
  • Antibacterial treatment and sanitization

Booking and Scheduling

  • Services are scheduled by appointment only
  • We provide same-day service subject to availability
  • 24-hour notice required for cancellations to avoid fees
  • Weather conditions may affect outdoor service scheduling
  • Access to AC units must be provided at scheduled time

Pricing and Payment

  • Prices are quoted based on unit type and service requirements
  • Payment is due upon completion of service
  • We accept cash, card, and bank transfer payments
  • Additional charges may apply for difficult access or extra services
  • All prices include GST where applicable

Service Guarantee

We provide a 100% satisfaction guarantee on our services:

  • If you're not completely satisfied, we'll return to re-service at no charge
  • Guarantee applies to workmanship and service quality
  • Claims must be made within 7 days of service completion
  • Guarantee does not cover pre-existing AC system faults

Liability and Insurance

  • We are fully licensed and insured for your protection
  • Insurance covers accidental damage during service
  • Pre-existing damage should be disclosed before service
  • Liability is limited to the cost of service provided
  • Customer responsible for providing safe access to units

Health and Safety

  • All technicians follow strict safety protocols
  • Eco-friendly cleaning products used where possible
  • Work areas will be protected during service
  • Customers should inform us of any health concerns or allergies

Contact Information

For questions about these Terms or our services:

Chilled Out AC Cleaning

ABN: 78 682 176 969

Phone: +61 483 942 932

Email: chilledoutcleaning@gmail.com

Licensed & Insured